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Alternative routes

During the Thameslink Programme, your rail ticket can be used on these Transport for London services at no extra cost. Different acceptance applies during Christmas closures

Ticket acceptance 

until January 2018

No Cannon Street trains stop at London Bridge until January 2018. If you can't complete your journey by interchanging on National Rail services outside of London your rail ticket will be accepted at specific London Underground, London Overground and DLR stations and on specific bus routes at no extra cost to you. 

This applies at all times until January 2018, but there will be wider ticket acceptance for the Christmas and New Year period.


 

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All ticket types including National Rail season tickets and day tickets, Oyster pay as you go and Contactless will be accepted. Paper tickets must be shown to the driver on bus services.

To ensure you’re not charged extra for your alternative journey, please use the specified routes and agreed stations on the list below. If you don't you will be charged for the journey.

Valid Tube stations and DLR routes for Southeastern passengers

Entry and exit available at:

  • Blackfriars
  • Cannon Street
  • Charing Cross
  • Elephant & Castle
  • Embankment
  • London Bridge
  • Greenwich line passengers can use the DLR between Greenwich and Lewisham, changing there for a Southeastern service to London Bridge

Valid bus routes for Southeastern passengers

  • Cannon Street to/from Charing Cross – service 15
  • Cannon Street to/from London Bridge – services 17 and 521
  • Cannon Street to/from Waterloo – service 521
  • London Bridge to/from Blackfriars – services 17 (Blackfriars North), 381 and RV1 (Blackfriars South)

Why are other intermediate stations or routes not included?

Unfortunately, not all stations are able to safely carry additional passengers.

The stations that are included are those that allow passengers to travel to London Bridge or to travel to and from Cannon Street and Charing Cross.

The list of stations and routes where Transport for London (TfL) will accept tickets has been based on:

  • Those stations and services that passengers need to use to get to their ticketed London Terminal destination (these stations differ by rail operator)
  • The need to safely manage the TfL network, including managing passenger numbers at stations that are already extremely busy, such as Victoria
  • Making sure stations not designed for higher passenger volumes do not become overcrowded or unsafe

How to avoid extra fare charges

Remember you will be charged if you don’t use the agreed list of stations and routes above. For example, you cannot use a London Terminals ticket at stations such as Temple or Borough.

National Rail tickets are not valid on any other routes, including DLR to Bank or Southeastern high speed to St Pancras International.

Refunding valid journeys using Oyster PAYG and Contactless

You will be charged your usual National Rail fare, providing you use the correct stations and bus routes. If you travel on a bus to complete your National Rail journey, you will be refunded the full value of all valid bus journeys between National Rail stations.

To receive a refund for a valid bus journey you must:

  • Touch in with an Oyster or contactless payment card
  • Have travelled from stations south of London on National Rail services and touched in with an Oyster or contactless payment card at a valid National Rail origin station and a valid London mainline station

Refunds will only be provided for journeys completed within a reasonable time.


How to collect your refund using Oyster PAYG and Contactless

Refunds will be made available at the London terminal station associated with your National Rail journey. Refund collection will happen when you touch in on the yellow card reader at this station.

Your refund will be available for collection three days after the completion of your journey and remain available for seven days.

If you need to collect a refund outside of this period or you believe that you should have received a refund but have not, please contact the TfL Customer Services team.

For contact details and other information about refunds please visit the TfL website.

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