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Terms of use

Please read these terms and conditions carefully before using this site

Website terms of use

Please read these terms and conditions carefully before using this site. 

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of any of our website SOUTHEASTERNRAILWAY.CO.UK (our site) whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
 
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
 
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
 
If you do not agree to these terms of use, you must not use our site.


Explore our sections below 

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:
  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate
  • Our Cookie Policy, which sets out information about the cookies on our site
  • Use of credit or debit cards to make payments on our site are subject to your card issuer’s terms and conditions
If you purchase tickets from our site, those tickets are subject to the National Rail Conditions of Carriage. You are strongly advised to read those conditions which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations. Once you have received your tickets it is your responsibility to check that the tickets issued are accurate. We are only responsible for issuing tickets in accordance with your instructions.

Information about us

London & South Eastern Railway Limited (trading as “southeastern”) is a company registered in England (No. (CN 4860660) whose registered office is at 3rd Floor, 41-45 Grey Street, Newcastle upon Tyne, NE1 6EE.
 
We are a limited company.

Changes to these terms

We may revise these terms of use (and any of the other Applicable Terms listed above) at any time by amending this page.
 
Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. 

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.
 
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
 
You are responsible for making all arrangements necessary for you to have access to our site.
 
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
 
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site at any time and the rail services referred to on our site are  geographically limited. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
 
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
 
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by calling 0345 322 7021.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
 
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
 
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
 
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
 
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
 
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Intellectual property

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
 
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
 
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
 
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
 
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
 
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
 
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
 
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site

We do not permit use of our site for business purposes. If you are user who does use our site for business purposes then, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue
  • business interruption
  • loss of anticipated savings
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
 
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
 
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
 
You acknowledge that you will be financially responsible for any bookings, which are made through our site using your account details and for all reasonable and foreseeable losses, which we suffer as a result of your breach of these Terms or negligence when using our site (including where you deliberately or negligently let others use your account). You shall not disclose your password or access details to our site to any other person. If you do you will be in breach of these Terms and responsible for all losses that arise as a result of the misuse of your account.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.
 
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
 
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
 
We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
 
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not scrape data from this site for any reason.
 
You must not establish a link to our site in any website that is not owned by you.
 
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
 
We reserve the right to withdraw linking permission without notice.
 
If you wish to make any use of content on our site other than that set out above, please contact Customer Services.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
 
We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
 
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade marks

SouthEastern is the UK registered trade mark of London and South Eastern Railway Limited and it my not be reproduced or used without the express written permission of Southeastern.

Unauthorised access by third parties

It is possible that third parties such as 'hackers' or 'crackers' may access the Site and alter its contents. Southeastern will not be liable for any damages or loss arising out of or in connection with such unauthorised access. Southeastern excludes all liability in respect of any unauthorised access to the fullest extent permitted by law.

Advertisements

The Site may contain material, including advertising and sponsorship, which originates from third parties. Southeastern excludes, to the extent permitted by law, all liability for any illegality arising from or error, omission or inaccuracy of such material or failure to comply with any relevant law or regulation. It is the responsibility of such third parties to ensure that such material complies with all relevant laws and regulations.
Hyperlinks
 
We provide hyper-links from our site to web sites of third parties including other train operators. Please note that we have no control over and are not responsible for the content of linked web sites and accordingly make no warranty or representation as to their contents. Southeastern provides these links for your convenience only but does not necessarily endorse the material on those web sites nor are we in any way responsible for any transaction conducted between you and any such third parties to whose web site we provide a link. You proceed to these web sites at your own risk.

Disclaimer

  • Southeastern makes no express or implied warranty as to:The information accessible via the Site being accurate, complete, fit for any particular purpose or current
  • The Content being free from infection by viruses or anything else that has contaminating or destructive properties
  • The operation, quality, functionality, accessibility of the Site
The information on the Site is provided 'as is' and 'as available'. It is for information purposes only and Southeastern does not hold itself out as providing any advice or recommendation of whatsoever nature and you should not rely on any information on the Site to make (or refrain from making) any decision or take (or refrain from taking) any action. In particular, while Southeastern makes every effort to ensure that the information contained on the Site is accurate, Southeastern cannot warrant and does not take responsibility for the accuracy of the information displayed on the Site. In particular passengers need to check the up to date train timetable information at the appropriate station.
 
Southeastern shall, unless specifically stated otherwise, not be liable, including liability for negligence (except for personal injury or death) for any damages or loss arising out of or in connection with the use of the Site including (but not limited to) direct or indirect consequential loss, special loss, loss of data, income or profit, loss of or damage to property, damage to goodwill and claims of third parties whether resulting from use of or inability to use the Site or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure even if Southeastern or its employees or agents are advised of the possibility of such damages or losses.
 
All warranties, conditions, undertakings, representations, terms or other liabilities whether express or implied, statutory or otherwise (if any) arising out of or in connection with use of (or inability to use) the Site or any material on the Site or any action or decision taken as a result of using the Site or any material on it is hereby excluded to the fullest extent permitted by law and in any event Southeastern's maximum liability shall be limited in respect of any one incident or a series of two or more connected incidents to an amount equal to the cover provided to Southeastern under its policies of insurance.
 
You hereby agree to fully indemnify Southeastern against any claim brought by a third party resulting from use of the Site by you and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered or incurred directly by Southeastern in consequence of your breach or non-observance of these Terms.
 
In addition, you shall defend and pay all costs, damages, awards, fees (including any reasonable legal fees) and judgements awarded against Southeastern arising from any claims and shall provide Southeastern with notice of such claims, full authority to defend, compromise or settle such claims and reasonable assistance necessary to defend such claims at your own expense.
 
You confirm that you are at least 18 years old and there is no reason why you should not legally enter into a Contract with us and/or use the Site in accordance with all the terms and conditions contained within it. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others, including without limitation minors living with you).
 
You agree to use the Services only to make legitimate purchases for yourself or on behalf of another person for whom you are legally authorised to act. You accept that abuse of the Services may result in you being denied access to the Services.

Illegal use

You may only use the Site for lawful purposes. You must not illegally transmit, distribute or store any material or violate any applicable regulation. This includes, without limitation, material which is protected by copyright, trademark, trade secret or intellectual property right which you use without permission.
 
You may not circumvent or attempt to circumvent Southeastern's security (referred to as 'cracking' or 'hacking').
 
In the interests of all our users, Southeastern will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of systems or network.
 
Any breach of these Terms shall entitle Southeastern to immediately terminate your use of the Site and/or the agreement between us without notice.

Privacy

We take the issue of data protection very seriously. Our policy is set out in our Privacy Statement. We may collect information about you while you browse the Site if you are a registered user of the Site. So that we may comply with our obligations under Data Protection legislation, you are required to read and agree to the Privacy Statement before providing us with any information about yourself. Failure to do so is a breach of these Terms.
 
It is your responsibility to make sure that information which we hold about you is up to date and accurate. Failure to do so will be a breach of these Terms.

Online retailing

Impartial Retailing

This website offers an impartial service selling an extensive range of tickets around the UK representing all Train Operating Companies. We do not currently support Ferry bookings, supplementary tickets, Sleeper services or Eurostar bookings.

Use of ticket booking

This website is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases.
 
You agree that you will only use the travel information facilities of this website to find out information for yourself or for another person who intends to use or make use of this website to purchase travel services.
 
You confirm that you have authority to use the credit/debit card details you provide for the purpose of settling any payments you owe to us.
 
You also agree that all information supplied by you in using this website is accurate and that you will not make any speculative, false or fraudulent reservations.
 
You further agree that you will only use the travel services reservations facilities of this website to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.
 
We shall not be obliged to sell tickets or reserve a set for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently.
 
You acknowledge that you will be financially responsible for any bookings, which are made through the website using your account details and for all reasonable and foreseeable losses, which we suffer as a result of your breach of these terms or negligence when using this website (including where you deliberately or negligently let others use your account).
 
Please note that Southeastern online discounted sale tickets cannot have further discounts applied to them.

Bookings

All ticket purchases are subject to Southeastern’s terms and conditions and the National Rail Conditions of Travel. You are strongly advised to read these conditions which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations. Once you have received your tickets it is your responsibility to check that the tickets issued are accurate. We are only responsible for issuing tickets in accordance with your instructions.

Changes

We pride ourselves on keeping up to the minute in terms of advances in technology and legal developments. As these areas are changing at an ever increasing rate, we request that you refer to the Site on a regular basis in order to ensure that you are aware of our most recent Terms, Privacy Statement terms and other policies.
 
Southeastern reserves the right to modify, add to or change these Terms, our Privacy Statement, Conditions of Sale and any other policies at any time and any such modifications, additions or changes will be effective immediately on being posted to the Site. It is your responsibility to make sure that you are aware of any such modifications, additions or changes and you will be deemed to have accepted them if you access the Site after any modifications, additions or changes have been made.
 
We will do our best to ensure that the Site is what we believe to be relevant, up to date and as interesting as possible and we accordingly reserve the right, at our discretion, to make changes to any part of the Site.

Issue of tickets

With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.
 
When we have confirmed your booking by e-mail to your registered e-mail address, we will send your tickets or ticket collection number to you using the method you selected when you made your booking.
 
On receipt of your tickets we would ask that you check to ensure they are correct and contact our Web Customer Care team if your tickets do not meet the information you provided at the time of booking.

Changes, cancellations and refunds

Changes to the date and time of a ticket may be permitted depending on the type of ticket and availability of alternatives, but exchange may not be available for certain ticket types. Changes to Advance tickets will incur a £10 charge per ticket.
 
Refunds will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types. If you apply for a refund after the date of travel you will incur a £10 charge.
 
To make any changes, please log in to your account or contact our Customer Services team on 0345 322 7021.

Miscellaneous

We may change these terms from time to time; however, any changes will not affect existing terms accepted by you when making a reservation or purchase through this website.
 
Network Rail usually carries out track maintenance and renewal work at weekends or Bank Holidays, or occasionally early weekday mornings or late evenings.
 
You are strongly advised to confirm your train times prior to making your journey.
 
The prices quoted on this website are in Pounds Sterling (£). If you pay for your tickets using a foreign credit or debit card, we are not responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.
 
Your agreement to the terms, conditions and notices contained on the website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website.
 
If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.
 
Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.
 
Whilst we try to provide the most up to date information available, sometimes mistakes can be generated. Southeastern will not be liable for such mistakes and will undertake to improve and/or amend the appropriate systems to correct any such details that are brought to our attention.

Governing law and disputes

This Agreement is deemed to have been made in England and is governed by English Law. Any dispute relating to this Agreement shall be referred to the English Courts.
 
For the exclusive benefit of Southeastern, Southeastern retains the right to bring proceedings in the courts of the country of your residence or your principal place of business.

Legal identity

London & South Eastern Railway Limited is a company registered in England (No. (CN 4860660) whose registered office is at 3rd Floor, 41-45 Grey Street, Newcastle upon Tyne, NE1 6EE.

General

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.
 
These Terms can not be varied except in writing by Southeastern. Nothing said by any employee or agent of Southeastern will be capable of varying these Terms.
 
If any provision in these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
 
Failure by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Headings in these Terms are for convenience only and will have no legal meaning or effect.
 
The parties do not intend any of these clauses to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999.
 
These terms, the National Conditions of Travel and any specific terms and conditions constitute the entire agreement between the parties.
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