This website offers an impartial service selling an extensive range of tickets around the UK representing all Train Operating Companies. We do not currently support Ferry bookings, supplementary tickets, Sleeper services or Eurostar bookings.
Use of ticket booking
This website is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases.
You agree that you will only use the travel information facilities of this website to find out information for yourself or for another person who intends to use or make use of this website to purchase travel services.
You confirm that you have authority to use the credit/debit card details you provide for the purpose of settling any payments you owe to us.
You also agree that all information supplied by you in using this website is accurate and that you will not make any speculative, false or fraudulent reservations.
You further agree that you will only use the travel services reservations facilities of this website to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.
We shall not be obliged to sell tickets or reserve a set for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently.
You acknowledge that you will be financially responsible for any bookings, which are made through the website using your account details and for all reasonable and foreseeable losses, which we suffer as a result of your breach of these terms or negligence when using this website (including where you deliberately or negligently let others use your account).
Please note that Southeastern online discounted sale tickets cannot have further discounts applied to them.
All ticket purchases are subject to Southeastern’s terms and conditions and the National Rail Conditions of Travel. You are strongly advised to read these conditions which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations. Once you have received your tickets it is your responsibility to check that the tickets issued are accurate. We are only responsible for issuing tickets in accordance with your instructions.
We pride ourselves on keeping up to the minute in terms of advances in technology and legal developments. As these areas are changing at an ever increasing rate, we request that you refer to the Site on a regular basis in order to ensure that you are aware of our most recent Terms, Privacy Statement terms and other policies.
Southeastern reserves the right to modify, add to or change these Terms, our Privacy Statement, Conditions of Sale and any other policies at any time and any such modifications, additions or changes will be effective immediately on being posted to the Site. It is your responsibility to make sure that you are aware of any such modifications, additions or changes and you will be deemed to have accepted them if you access the Site after any modifications, additions or changes have been made.
We will do our best to ensure that the Site is what we believe to be relevant, up to date and as interesting as possible and we accordingly reserve the right, at our discretion, to make changes to any part of the Site.
Issue of tickets
With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.
When we have confirmed your booking by e-mail to your registered e-mail address, we will send your tickets or ticket collection number to you using the method you selected when you made your booking.
On receipt of your tickets we would ask that you check to ensure they are correct and contact our Web Customer Care team if your tickets do not meet the information you provided at the time of booking.
Changes, cancellations and refunds
Changes to the date and time of a ticket may be permitted depending on the type of ticket and availability of alternatives, but exchange may not be available for certain ticket types. Changes to Advance tickets will incur a £10 charge per ticket.
Refunds will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types. If you apply for a refund after the date of travel you will incur a £10 charge.
To make any changes, please log in to your account or contact our Customer Services team on 0345 322 7021.
We may change these terms from time to time; however, any changes will not affect existing terms accepted by you when making a reservation or purchase through this website.
Network Rail usually carries out track maintenance and renewal work at weekends or Bank Holidays, or occasionally early weekday mornings or late evenings.
You are strongly advised to confirm your train times prior to making your journey.
The prices quoted on this website are in Pounds Sterling (£). If you pay for your tickets using a foreign credit or debit card, we are not responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.
Your agreement to the terms, conditions and notices contained on the website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website.
If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.
Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.
Whilst we try to provide the most up to date information available, sometimes mistakes can be generated. Southeastern will not be liable for such mistakes and will undertake to improve and/or amend the appropriate systems to correct any such details that are brought to our attention.