Get answers to the questions most frequently asked by our passengers, including questions about tickets, refunds, claiming compensation and penalty fares
Got a question? We can help...
Do I need a ticket to travel?
How do I buy tickets?
Could a Season Ticket save me money?
At what age does a child have to pay the adult fare?
What time do station ticket offices open?
Can I park my car at the station?
Many of our stations have car parks. For information and to buy online season permits or daily/weekly e-tickets go to the Southeastern parking website. You'll also be able to see the charges for each car park.
Our car parks are managed by Indigo except Ebbsfleet International station. You can visit ebbsfleetintl.co.uk/parking for information and online booking there.
Telephone: 0330 1235 247
Indigo Park Solutions UK Limited