Find out when and how you can apply
Apply for a refund
Find out when and how you can apply for a refund. Please see table below for tickets that are eligible for a refund.
|Ticket types eligible for a refund*
|Super Off-Peak Tickets||✔|
*please note there may be an admin charge.
When can you apply for a refund?
You can apply for a refund:
- Before the date and time your ticket is for
- Up to 28 days after your ticket has expired
Daily and Season Tickets being surrendered for non-use can be applied for at our ticket offices or through customer services.
The expiry date depends on the terms and conditions for that ticket.
If you apply for a refund after your daily ticket has expired, we’ll charge a £10 admin fee. However, the admin fee is not applicable to Season Tickets.
Refunds for Intermediate sickness and First class declassification can be applied for by contacting customer services.
Refunds on Season Tickets
If you bought your Season Ticket directly from us, we can generally give you a refund if there is:
Seven weeks (or more) left on an annual Season Ticket
Seven days (or more) left on a Season Ticket valid between one and ten months
Three days (or more) left on a weekly Season Ticket
We’ll calculate your refund from the date it was applied for. There is no administration fee.
Refund on Railcard
Refund application form for online bookings
To apply for a refund download the refund form.
Complete it and send it with the ticket you want refunded and any other travel documents like a copy of your booking confirmation to:
Southeastern Online Refunds
ASHBY DE LA ZOUCH
We recommend you send your Season Ticket by special or recorded delivery.
If your ticket hasn’t been printed yet, you can apply for a refund using our online contact form.