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Last updated: 17:39

Journey Types
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You cannot have more railcards than passengers

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Find out when and how you can apply

Apply for a refund

Find out when and how you can apply for a refund. Please see table below for tickets that are eligible for a refund. 

Ticket types eligible for a refund*
Refundable  Non-refundable 
Advanced Tickets    ✔
Anytime Tickets  ✔  
Off-Peak Tickets  ✔  
Super Off-Peak Tickets  ✔  
Season Tickets  ✔  

*please note there may be an admin charge. 

When can you apply for a refund?

You can apply for a refund:

  • Before the date and time your ticket is for
  • Up to 28 days after your ticket has expired

Daily and Season Tickets being surrendered for non-use can be applied for at our ticket offices or through customer services.

The expiry date depends on the terms and conditions for that ticket.

If you apply for a refund after your daily ticket has expired, we’ll charge a £10 admin fee. However, the admin fee is not applicable to Season Tickets.

Refunds for Intermediate sickness and First class declassification can be applied for by contacting customer services.

Refunds on Season Tickets

If you bought your Season Ticket directly from us, we can generally give you a refund if there is:

  • Seven weeks (or more) left on an annual Season Ticket 
  • Seven days (or more) left on a Season Ticket valid between one and ten months
  • Three days (or more) left on a weekly Season Ticket

We’ll calculate your refund from the date it was applied for. There is no administration fee.

Refund on Railcard

If you have forgotten to travel with your railcard and were unable to get the discount on your ticket, then you can apply for a refund. Please send copies of your rail tickets and your railcard to our Customer Services team and they will be able to help you. They can be contacted at:
Southeastern Customer Services
PO Box 10422
LE65 9EL
Find out how to get in touch with us.

Refund application form for online bookings

To apply for a refund download the refund form.

Complete it and send it with the ticket you want refunded and any other travel documents like a copy of your booking confirmation to:

Southeastern Online Refunds
LE65 9EL

We recommend you send your Season Ticket by special or recorded delivery.

If your ticket hasn’t been printed yet, you can apply for a refund using our online contact form.