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Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering an excellent service. See our recent performance results

View our performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering a service that we can be proud of. Every year, we report on our progress to provide you with information on our performance and achievements.

Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


Our services

Southeastern run 2016 passenger trains on weekdays, 1755 on Saturdays and 967 on Sundays. We manage 166 stations and we serve 174 stations. 

This makes us one of the biggest and busiest National Rail operators in the country.


Keeping you moving

Punctuality is hugely important to us because we know how frustrating  delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We publish reports on our punctuality online as well as on station posters at the end of each rail period. 


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Period 2: 29 April to 26 May 2018 

Overall performance

  • Performance on average this period: 89.2% 
  • Performance on average over the last year: 87.9% 

Train punctuality targets 

Together with Network Rail, we set ourselves punctuality targets to help us monitor our performance and identify what improvements we need to make. 

Targets are set according to seasons and lines of route. This helps to account for major infrastructure improvement works, such as the Thameslink Programme, and external factors like poor weather.

Our most recent train punctuality performance:

Period targets 
10 Dec - 6 Jan 
P10
 
7 Jan - 3 Feb 
P11
  
4 Feb - 3 Mar 
P12
  
4 - 31 Mar
P13
  
1-28 Apr 
P1
   
29 Apr - 26 May 
P2
  
Overall period PPM  89.0%
 89.5%  90.50%
 91.0%
 89.9%  90.9%
London to Hastings via Tunbridge Wells  88.5%
 88.8%
 89.80%
 90.3%
 66.2%
 67.8%
London to Ramsgate and Dover via Ashford  88.6%
 89.4%
 90.40%
 90.7%
 65.8%
 67.3%
London to Ramsgate and Dover via Faversham
 88.5%
 89.3%
 89.90%
 90.5%
 61.6%
 63.0%
London to Ashford via Maidstone East  88.8%
 89.5%
 90.50%
 91.3%
 56.3%
 57.6%
Sittingbourne to Sheerness  93.0%
 93.7%
 94.80%
 95.3%
 61.3%
 62.7%
Strood to Tonbridge via Maidstone West  88.8%
 90.5%
 92.20%
 93.3%
 66.9%
 68.5%
High speed services to St Pancras International  89.4%
 90.0%
 90.60%
 90.8%
 65.8%
 67.3%
London to Dartford via Bexleyheath  88.6%
 88.7%
 89.70%
 89.8%
 56.1%
 57.4%
London to Orpington via Bromley South  88.9%
 89.1%
 89.90%
 90.2%
 48.1%
 49.2%
London to Hayes  88.8%
 89.2%
 90.30%
 90.5%
 67.5%
 69.0%
London to Orpington and Sevenoaks via Grove Park  89.5%
 90.0%
 91.60%
 93.0%
 72.9%
 74.5%
London to Dartford via Sidcup  88.6%
 88.8%
 89.70%
 90.0%
 67.1%
 68.6%
London to Dartford and Gillingham via Charlton & Lewisham  88.7%
 89.1%
 89.80%
 90.2%
 69.2%
 70.7%
London to Dartford via Woolwich Arsenal  88.8%  89.2%  89.90%  90.1%  67.1%  68.6%

Train punctuality results

Our train punctuality performance results for the last six months are set out below. 

Period results (this period) 10 Dec - 6 Jan 
P10
7 Jan - 3 Feb 
P11
 
 
4 Feb - 3 Mar 
P12
 
4 - 31 Mar 
P13
1-28 Apr 
P1
29 Apr - 26 May 
P2
Southeastern Overall period PPM
 82.0%   86.0%  83.5% 
 89.3%  89.1%
 89.2%
London to Hastings via Tunbridge Wells
 82.2%
 82.8%
 82.8%
 88.5%
 87.2%
 88.2%
London to Ramsgate and Dover via Faversham  82.6%
 88.9%
 88.9%
 88.5%
 90.9%
 89.3%
London to Ramsgate and Dover via Ashford
 78.8%
 86.0%
 86.0%
 88.5%
 88.6%
 86.6%

London to Ashford via Maidstone East

 74.2%
 83.9%
 83.9%
 82.9%
 91.9%
 89.6%
Sittingbourne to Sheerness
 94.3%
 95.5%
 95.5%
 97.2%
 97.4%
 94.0%
Strood to Tonbridge via Maidstone West
 86.0%
 89.9%
 86.9%
 93.0%
 91.1%
 91.0%
High speed services to St Pancras International  85.7%
 92.8%
 81.8%
 88.3%
 89.9%
 86.9%
London to Dartford via Bexleyheath
 79.8%
 82.4%
 81.4%
 88.0%
 90.5%
 89.5%
London to Orpington via Bromley South
 79.2%
 86.5%
 84.4%
 89.4%
 92.6%
 87.9%
London to Hayes
 83.7%
 84.4%
 83.0%
 88.8%
 91.1%
 90.5%
London to Orpington and Sevenoaks via Grove Park
 86.3%
 89.2%
 83.5%
 86.1%
 85.7%
 91.8%
London to Dartford via Sidcup
 76.1%
 79.3%
 81.6%
 85.1%
 88.6%
 85.6%
Lobndon to Dartford and Gillingham via Charlton & Lewisham  79.7%
 82.9%

 87.7%

 90.1%
 89.0%
 88.0%
London to Dartford via Woolwich Arsenal
 76.8%   81.1%  86.8%  91.5%  92.0%  89.7%

*Network Rail's performance statistics are available at networkrail.co.uk/performance.


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