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Performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering an excellent service. See our recent performance results

View our performance results

Alongside Network Rail, we regularly set new goals to make sure we’re delivering a service that we can be proud of. Every year, we report on our progress to provide you with information on our performance and achievements.

Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


Our services

Southeastern run 2016 passenger trains on weekdays, 1755 on Saturdays and 967 on Sundays. We manage 166 stations and we serve 174 stations. 

This makes us one of the biggest and busiest National Rail operators in the country.


Keeping you moving

Punctuality is hugely important to us because we know how frustrating  delays and cancellations can be. 

We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time.

We publish reports on our punctuality online as well as on station posters at the end of each rail period. 


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Period 11: 7 January - 3 February 2018

Overall performance

  • Performance on average this period: 86.0%
  • Performance on average over the last year: 89.1%

Train punctuality targets 

Together with Network Rail, we set ourselves punctuality targets to help us monitor our performance and identify what improvements we need to make. 

Targets are set according to seasons and lines of route. This helps to account for major infrastructure improvement works, such as the Thameslink Programme, and external factors like poor weather.

Our most recent train punctuality performance:

Period targets 
20 Aug  - 16 Sep P6   17 Sep - 14 Oct P7 15 Oct - 11 Nov P8  12 Nov - 9 Dec P9   10 Dec - 6 Jan P10  7 Jan - 3 Feb P10  
Overall period PPM  90.5%  90.5%  87.0%  86.0%  89.0%
 89.5%
London to Hastings via Tunbridge Wells  89.1%  89.4%  84.8%  84.0%  88.5%
 88.8%
London to Ramsgate and Dover via Ashford  89.5%  89.8%  85.6%  84.9%  88.6%
 89.4%
London to Ramsgate and Dover via Faversham
 89.3%  89.8%  84.9%  84.5%  88.5%
 89.3%
London to Ashford via Maidstone East  89.7%  90.1%  84.9%  84.6%  88.8%
 89.5%
Sittingbourne to Sheerness  95.0%  94.8%  93.2%  90.5%  93.0%
 93.7%
Strood to Tonbridge via Maidstone West  92.8%  92.2%  85.9%  85.0%  88.8%
 90.5%
High speed services to St Pancras International  90.6%  90.7%  87.6%  87.0%  89.4%
 90.0%
London to Dartford via Bexleyheath  89.9%  89.8%  87.0%  86.3%  88.6%
 88.7%
London to Orpington via Bromley South  89.9%  89.8%  87.0%  86.3%  88.9%
 89.1%
London to Hayes  90.1%  90.0%  87.2%  86.5%  88.8%
 89.2%
London to Orpington and Sevenoaks via Grove Park  92.7%  92.7%  89.5%  87.1%  89.5%
 90.0%
London to Dartford via Sidcup  89.8%  89.5%  86.0%  85.1%  88.6%
 88.8%
London to Dartford and Gillingham via Charlton & Lewisham  90.0%  89.7%  86.5%  85.9%  88.7%
 89.1%
London to Dartford via Woolwich Arsenal  89.9%  89.7%  87.3%  86.3%  88.8%  89.2%

Train punctuality results

Our train punctuality performance results for the last six months are set out below.

Period results (this period) 20 Aug  - 16 Sep 
P6 
 
17 Sep - 14 Oct P7   15 Oct - 11 Nov P8  12 Nov - 9 Dec P9   10 Dec - 6 Jan P10 7 Jan - 3 Feb P10  
Southeastern Overall period PPM
 90.8%  91.0%  85.8%  84.6%  82.0%   86.0%
London to Hastings via Tunbridge Wells
 90.4%  88.4%  88.4%  85.4%  82.2%
 82.8%
London to Ramsgate and Dover via Faversham  88.8%  89.3%  89.3%  84.0%  82.6%
 88.9%
London to Ramsgate and Dover via Ashford
 87.5%  87.5%  83.7%  83.7%  78.8%
 86.0%

London to Ashford via Maidstone East

 86.9%  83.3%  77.3%  67.8%  74.2%
 83.9%
Sittingbourne to Sheerness
 97.5%  97.0%  93.4%  92.5%  94.3%
 95.5%
Strood to Tonbridge via Maidstone West
 92.6%  92.3%  85.8%  84.5%  86.0%
 89.9%
High speed services to St Pancras International  89.6%  91.4%  87.2%  86.3%  85.7%
 92.8%
London to Dartford via Bexleyheath
 90.5%  91.9%  85.0%  84.4%  79.8%
 82.4%
London to Orpington via Bromley South
 89.3%  87.3%  83.1%  77.0%  79.2%
 86.5%
London to Hayes
 92.7%  94.3%  89.6%  91.1%  83.7%
 84.4%
London to Orpington and Sevenoaks via Grove Park
 93.6%  93.3%  89.8%  90.8%  86.3%
 89.2%
London to Dartford via Sidcup
 88.8%  90.6%  83.4%  83.4%  76.1%
 79.3%
Lobndon to Dartford and Gillingham via Charlton & Lewisham  89.9%  90.3%  83.9%  84.6%  79.7%
 82.9%
London to Dartford via Woolwich Arsenal
 92.8%  94.7%  85.7%  87.4%  76.8%   81.1%

*Network Rail's performance statistics are available at networkrail.co.uk/performance.


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